Delivery Policy
We deliver the finest coffee and desserts right to your door
Thank you for choosing Spirithub Cafe for your coffee needs. Please take a moment to review our shipping policy to understand how we handle the processing and delivery of your orders.
1. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Business days exclude weekends and public holidays. During peak seasons or promotions, order processing times may be slightly extended.
2. Shipping Methods
We offer multiple shipping options at checkout, including standard and expedited shipping. Shipping costs are calculated based on the shipping method selected, destination, and the total weight of the order.
3. Shipping Destinations
We currently only ship to GCC countries. We are continuously working to expand our shipping coverage to reach more customers.
4. Estimated Delivery Times
Estimated delivery times vary based on the shipping method and destination. Standard shipping usually takes 3-5 business days, while expedited shipping delivers within 1-2 business days. Please note that external factors like customs clearance, weather conditions, or unforeseen circumstances may impact delivery times.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment by entering the provided tracking number on our website or the carrier's website.
6. Delivery Issues
If your order is delayed or you experience any delivery issues, please contact our customer support immediately. We will assist you in tracking your order and resolving any concerns.
7. Undeliverable Packages
It is the customer's responsibility to provide accurate and complete shipping information during checkout. If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for additional shipping charges to resend the package.
8. International Shipping
For international orders to Oman, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
9. Shipping Updates
We will keep you informed about your order's status with regular email updates, including order confirmation, shipment tracking, and delivery confirmation.
Have Questions About Shipping?
We appreciate your business at Spirithub Cafe. Should you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team. Your satisfaction is our priority, and we are committed to ensuring your orders are delivered in a timely and efficient manner.
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Last updated: November 2025