Refund Policy
Our commitment to your satisfaction - easy returns and refunds
Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Starting a Return
To start a return, you can contact us at info@spirithubcafe.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@spirithubcafe.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@spirithubcafe.com.
Returnable Items
- Unused products
- In original packaging
- With original tags
- With proof of purchase
Non-returnable Items
- Perishable goods
- Custom products
- Personal care items
- Sale items
- Gift cards
Refund Process Timeline
Request Return (Day 0)
Contact us at info@spirithubcafe.com to initiate the return process
Approval & Shipping (1-2 days)
Receive shipping label and send the item back to us
Inspection (3-5 days)
We inspect the item and approve the refund
Refund (10 business days)
Amount is refunded to your original payment method
Have Questions About Returns?
Our team is here to help you with any return or refund inquiries.
Related Policies
Last updated: November 2025